Refund policy

Returns & Refunds Policy

At Jordi Lair, we take pride in the quality of our products and strive to ensure every order arrives in perfect condition. Due to the nature of our business, all sales are final, and we do not accept change of mind returns.

However, we understand that issues can sometimes occur. Refunds or replacements will be provided only under the following circumstances:

✅ When Are Returns or Refunds Accepted?

You may be eligible for a refund or replacement if:

• The item you received is damaged or defective upon arrival.

• The product is significantly different from what was described or shown on our website.

📩 To Qualify for a Refund or Replacement:

Please contact us at hello@jordilair.com within 7 days of receiving your order and include:

• Your order number

• A clear description of the issue

• Photographic evidence showing the damage or discrepancy

Our team will review your claim, and if approved, we will issue a replacement item or a full refund, at our discretion.

❌ Returns Not Accepted For:

• Change of mind

• Minor color or size variation due to screen differences or manual measurements

• Normal wear and tear

We appreciate your understanding and support of our small business. If you have any questions, please reach out to us — we're here to help!